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The new

generation of
B2B buyers

See how we connected B2B software buyers with vendors and nurtured a trustworthy and transparent buying cycle.

Client

TrustRadius

Role

Product design, user research & testing

Industry

B2B Tech

Results & Outcomes
750k increase in monthly sessions

Community traffic and engagement northstars

Established user testing practice

Scope

Community (Traffic), Community (Engagement)

Project length

30 months

B2B tech

audiences

b2b tech trustradius user audiences b2b buyers avatar

B2B BUYERS

” I’m looking for the best value for a software purchase and want to avoid the hassle of being harassed during the sales cycle.”

b2b tech trustradius user audiences marketers avatar

B2B MARKETERS

” We need pre-qualified leads that are going to drive sales and give us a reason to continue investing in TrustRadius.”

b2b tech trustradius user audiences decision makers avatar

B2B DECISION MAKERS

” I need the most important information about a software purchase so I can quickly make a decision. “

Problem

of of  

How might we design the future of B2B buying that puts the needs of the buyer first.

buyer journey

Understanding the buyer journey

We believed that by understanding where a buyer is in their journey, that we would be able to customize their browsing experience reducing the amount of noise in their buying decision. 

Mobile
first

We applied a practice of delivering mobile first design for the purpose of improving our search and organic traffic. By improving satisfaction and reducing bounce rate % we were able to improve our position and dominate in several B2B software review categories.

Growing the

design library

TrustRadius had a strong foundation, but we were able to document and addend our Figma design system as we grew the product. Features like filtration and product cards used existing components and were made accessible to teammates.

Decreasing

time-to-value

B2B buyers spend a lot of time researching a product and we spent a design cycle working directly with stakeholders and buyers to validate a new B2B product page. 

What we learned

After performing a remote sprint in Miro, we delivered several Maze prototypes to our organic traffic. By using their real-to-life behavior, we were able to drive higher confidence decisions in the product.  

What didn’t

work

At TrustRadius we experimented with a lot of different product ideas that didn’t validate. Everything from increasing reviews to driving more value with our customers. Here are a few experiences that didn’t make the cut.

b2b tech trustradius skateboard druva achievement unlocked cisco

Being a

team player

Working on a site like TrustRadius put me in a position that gave me a lot of exposure to marketers and salespeople. That’s why I went above and beyond to be a team player and support other functions by designing the stuff that doesn’t scale.

Delivering a new customer landing

I was so happy to contribute to design across the org that I managed to fit in designing and building the new landing for our B2B customers.

b2b tech trustradius vendor wordpress marketing page divi

Engagement outcomes

Engagement outcomes

new monthly sessions

trustradius laurel

Transparency award

2020

 

Workshops facilitated